We keep the Power On for…
PM Electric is one of Sydney’s leading commercial electrical and communications contractors. The company has won multiple industry awards for their work, including several national and state National Electrical Contractors Association (NECA) awards.
Challenge
A national Australian broadcaster had purchased a 2x 200kw and 2x 75kw UPS that needed to be installed at a different location than originally planned. PM Electric was engaged to manage the installation with Power On Australia providing the support and technical expertise.
“It was such a good experience from a new customer point of view. Being that professional, responsive and thorough makes my job a whole lot easier.”
Anthony Sassine
Senior Project Manager
PM Electrical
Solution
Anthony Sassine, one of PM Electric’s Senior Project Managers, managed the installation of the UPS’ on the Parramatta site of the broadcaster. Power On’s responsive, detailed communication and a single point of contact made his management of the project so much easier.
Feedback
“I was quite impressed by the exceptional level of service I experienced from Kylie Lockett from Power On Australia.
As a contractor, I appreciated the fact they still took us through all the nuts and bolts. I really valued the single point of contact. Kylie managed everything and was responsive and accessible. It makes such a difference to the norm, where you’re calling a landline, then being pushed around to various people.
I loved the regular acknowledgement of communication – I’m big on this. Kylie is great at that – she’ll let me know what’s happening at any point ‘this is happening tomorrow’ etc, so I can plan my day.
All of their team members are like that. I know at least four of them now, and I know I can just pick up the phone and reach any of them.
Commitment to excellence in service, problem solving and responsive, detailed communication are qualities that underpin our company’s success. It’s great working with companies like Power On Australia who demonstrate the same professionalism.”
Anthony Sassine, Senior Project Manager, PM Electrical
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