Warranty / Repair RA Request Form

Instructions for completion of this form and RA procedure

1. Email the completed form to: Power On Australia’s Customer Service Division via service@poweronaustralia.com.au
2. If the Equipment remains under warranty (subject to review of our records of sale) or is being sent to Power On Australia for Repair, a Return Authority (RA) number will be issued to you via return FAX with the address details of the closest outlet to you to send the returned equipment to
   (PLEASE NOTE: All Warranty Claims of Portable Products are ‘Return to Base’ i.e. Customer pays freight and Power on Australia pays the return Freight of the Repaired or Replacement Equipment).
3. Please ensure your returned products:
   • Conform to the published Power on Australia Terms and Conditions of Trade; and
   • Are shipped in original packaging. Otherwise, please ensure each item is adequately protected against shipping damage. (NOTE: Damaged goods will be rejected by Power On Australia)
4. Please allow a minimum of 10 working days prior to making enquiries about your warranty claim.
5. Status about the Warranty Claim should be directed to: Power On Australia Customer Service Division’ on PH: 1300 66 24 35 or email service@poweronaustralia.com.au